DoubleTree by Hilton London – West End

Fantastic location for exploring. Clean and modern decor. Staff attentive and polite. It was my husbands birthday and we were given an upgrade in rooms to a king junior suite. The staff had left a cake and happy birthday note in the room and had made a cake out of a towel on the bed, which made our trip that little bit more special. The bar area was extremely clean and comfortable and the restaurant served a fantastic breakfast with a great selection of different foods to suit everyone.

Everything was exceptional. The rooms were very clean with comfortable beds. The location for us was fantastic. We've stayed all over central London and for us, this location is the best so far. It was an easy 10 minute walk to Covent Garden/British Museum and the theatre district which suited us perfectly for our needs. The breakfast was amazing with a very good selection. It appears all dietary requirements are catered for as I noticed a gluten free section/alternative milks etc etc. The hot breakfast and continental offering was good and comprehensive. Every staff member we encountered were exceptionally friendly and accommodating. Unfortunately we had sickness on our trip which meant we had to extend our stay. The hotel staff were amazing and looked after us. Staff brought us soft drinks which was a kind gesture and accommodated us with the extra requirements we needed for the room at our time of need.

It was welcoming, clean and was given an upgrade on arrival that we hadn’t asked for. Instead of double bed it was larger, which I missed out on ordering anyway so was pleased.

- The room is very comfortable, with appealing lighting, tasteful decoration, and a good shower. - The staff members are very helpful, especially Riddhi at reception, who assisted with check-in, check-out, and bag storage processes. The courier service is also commendable. - Breakfast is very good, with a wide variety of options. - Customer communication is easily accessible and ensures a pleasant stay. - The location is excellent, offering proximity to great bus and tube connections and within walking distance of the city center.

Staff and management were so welcoming even when our key card door didn't work the manager came and sorted it out for us with slight delay getting into room but he looked after us later on during our stay Evening food was delicious and if you want a relaxing meal with no rush it's perfect bar drinks open until late so after show drinks were enjoyed Room was very comfortable air con working very well If you want somewhere to stay in the west end of London this is a good option tubes about 10 minutes walk approximately We would come back to just relax and go shopping or the museum then enjoy a long 3 course meal in the evening lovely stay