DoubleTree by Hilton London – West End

We normally stay at this hotel when my partner has MS appts at the National Hospital but decided to use it this time to celebrate his 75th birthday. Staff very friendly and helpful. Room very clean. The cookies given on booking in are amazing!

It was welcoming, clean and was given an upgrade on arrival that we hadn’t asked for. Instead of double bed it was larger, which I missed out on ordering anyway so was pleased.

- The room is very comfortable, with appealing lighting, tasteful decoration, and a good shower. - The staff members are very helpful, especially Riddhi at reception, who assisted with check-in, check-out, and bag storage processes. The courier service is also commendable. - Breakfast is very good, with a wide variety of options. - Customer communication is easily accessible and ensures a pleasant stay. - The location is excellent, offering proximity to great bus and tube connections and within walking distance of the city center.

Staff and management were so welcoming even when our key card door didn't work the manager came and sorted it out for us with slight delay getting into room but he looked after us later on during our stay Evening food was delicious and if you want a relaxing meal with no rush it's perfect bar drinks open until late so after show drinks were enjoyed Room was very comfortable air con working very well If you want somewhere to stay in the west end of London this is a good option tubes about 10 minutes walk approximately We would come back to just relax and go shopping or the museum then enjoy a long 3 course meal in the evening lovely stay

The complimentary cookies upon check-in were delicious, the staff were very friendly and welcoming, and the location was superb.